10 Intercom Integrations to Level Up Customer Communication

With the Fireflies integration, your calls with automatically be logged under your Close contacts. Find key decision-makers at fast-growing startups with this easy Close + Prelo CRM integration. Get automated commission tracking to help grow your business — integrated directly into Close. Sync data from your database or warehouse to Close with the SeekWell integration.

The Zendesk Suite is the simplest way to get up and running with everything your team needs to deliver seamless support across channels, at great value. If you are looking for a lighter solution, check out our Support-only plans, starting from $19 per agent/month (billed annually). After clicking “Buy intercom zendesk integration now”, you will create a Zendesk account and immediately be able to purchase your software. Customers who prefer to purchase through our sales representatives can opt to pay via invoice. Break down every aspect of your sales teams calls with Gong’s audio analysis tools — integrated into your CRM.

This allows using import to perform mass update operations or mass deleting data, matching some condition. Skyvia’s import can load only new and modified records from Intercom to Zendesk and vice versa. Skyvia offers you a convenient and easy way to connect Intercom and Zendesk with no coding. This guide will help you choose the right apps for your business from the more than 1,200 available on the Marketplace.

Zendesk’s user face is quite intuitive and easy to use, allowing customers to quickly find what they are looking for. Using this, agents can chat across teams within a ticket via email, Slack, or Zendesk’s ticketing system. Customer support and security are vital aspects to consider when evaluating helpdesk solutions like Zendesk and Intercom. Let’s examine and compare how each platform addresses these crucial areas to ensure effective support operations and data protection. Zendesk lets you chat with customers through email, chat, social media, or phone.

Zendesk: Best customer service platform for enterprise companies

The Intercom versus Zendesk conundrum is probably the greatest problem in the customer service software world. They both offer some state-of-the-art core functionality and numerous unusual features. Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about Zendesk and Intercom. The former is one of the oldest and most reliable solutions on the market, while the latter sets the bar high in terms of innovative and out-of-the-box features. Amaze customers, support your team, and transform your business with Zendesk AI—the complete AI solution for customer experience.

With Zendesk, you get next-level AI-powered support software that’s intuitively designed, scalable, and cost-effective. Compare Zendesk vs. Intercom and future-proof your business with reliable, easy-to-use software. Founded in 2007, Zendesk started as a ticketing tool for customer success teams. It was later that they started adding all kinds of other features, like live chat for customer conversations. They bought out the Zopim live chat solution and integrated it with their toolset.

Using synced articles via the Public API

To sum things up, Zendesk is a great customer support oriented tool which will be a great choice for big teams with various departments. Intercom feels more wholesome and is more customer success oriented, but can be too costly for smaller companies. You can foun additiona information about ai customer service and artificial intelligence and NLP. It also includes a list of common questions you can browse through at the bottom of the knowledge base home page so you can find answers to common issues.

Pendo has two paid plans and one free version that is limited to 500 MAUs which makes it accessible to startups but difficult to scale in the long run. This a native tooltip example built with Userpilot, not an actual tooltip from Calendar by Google. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). A business command center and central repository for all business metrics – in sync with your CRM.

Besides, Skyvia supports the UPSERT operation — inserting new records and updating records already existing in the target. This allows importing data without creating duplicates for existing target records. Unito lets you turn Intercom conversations into Zendesk tickets and vice-versa with automated, 2-way updates.

But we doubled down and created a truly full-service CX solution capable of handling any support request. Intercom’s integration capabilities are limited, and some apps don’t integrate well with third-party customer service technology. This can make it more difficult to import CRM data and obtain complete context from customer data. An example of the platforms’ different focus is that Intercom includes an email marketing feature, whereas Zendesk doesn’t. It’s best used when you need a centralized platform to manage customer support operations, whether through email, chat, social media, or phone. Zendesk is ideal for businesses seeking to enhance their customer service processes and maintain a high level of customer satisfaction across all communication channels.

Intercom integrates well with popular CRM systems like Salesforce and HubSpot, as well as marketing automation tools like Mailchimp and Marketo. Zendesk also offers a wide range of integrations, including CRM, ecommerce, and productivity tools. Consider the tools and platforms you currently use in your business and ensure that the chosen tool integrates seamlessly with them. Messagely’s pricing starts at just $29 per month, which includes live chat, targeted messages, shared inbox, mobile apps, and over 750 powerful integrations.

Zendesk customers are switching to Intercom every single day

Intercom also excels in real-time chat solutions, making it a strong contender for businesses seeking dynamic customer interaction. This unpredictability in pricing might lead to higher costs, especially for larger companies. While it offers a range of advanced features, the overall costs and potential inconsistencies in support could be a concern for some businesses​​​​.

This has helped to make Zendesk one of the most popular customer service software platforms on the market. With a very streamlined design, Intercom’s interface is far better than many alternatives, including Zendesk. It has a very intuitive design that goes far beyond its platform and into its articles, product guides, and even its illustrations.

While Intercom also provides a user-friendly interface, some users may find it a tad overwhelming, especially when juggling multiple support requests. Zendesk’s simplicity, combined with its robust functionality, significantly reduces the margin for errors and confusion. Moreover, Zendesk excels in sending automated responses and escalating critical issues with precision. While Zendesk incorporates live chat and messaging functionalities to facilitate proactive customer engagement, it falls short of matching Chat PG Intercom’s level of personalization.

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Zendesk has a slight edge when it comes to ticketing, but Intercom’s automation makes up for it

You can even finagle some forecasting by sourcing every agent’s assigned leads. Yes, you can localize the Messenger to work with multiple languages, resolve conversations automatically in multiple languages and support multiple languages in your Help Center. Zendesk is designed with the agent in mind, delivering a modern, intuitive experience. Say what you will, but Intercom’s design and overall user experience leave all its competitors far behind. If you’d want to test Intercom vs Zendesk before deciding on a tool for good, they both provide free trials for 14 days.

You can always count on it if you need a reliable customer support platform to process tickets, support users, and get advanced reporting. If you’re exploring popular chat support tools Zendesk and Intercom, you may be trying to understand which solution is right for you. But it’s designed so well that you really enjoy staying in their inbox and communicating with clients. The Zendesk chat tool has most of the necessary features like shortcuts (saved responses), automated triggers, and live chat analytics. You could technically consider Intercom a CRM, but it’s really more of a customer-focused communication product. It isn’t as adept at purer sales tasks like lead management, list engagement, advanced reporting, forecasting, and workflow management as you’d expect a more complete CRM to be.

On the other hand, if you need something that is more tailored to your customer base and is less expensive, then Intercom might be a better fit. Zoho Desk is a customer support software that provides many features to streamline ticket management, enhance agent productivity, and improve customer communication. Its analytics features make it an excellent choice for tracking customer interactions and requests.

Intercom, on the other hand, can be a complicated system, creating a steep learning curve for new users. So yeah, all the features talk actually brings us to the most sacred question — the question of pricing. You’d probably want to know how much it costs to get each of the platforms for your business, so let’s talk money now.

Intercom excels in real-time messaging and customer engagement, while Zendesk focuses on ticketing and strong customer support. The choice between the two depends on specific business needs and budget considerations. The platform also lacks transparency in displaying reviews, install counts, and purpose-built customer service integrations. In a nutshell, none of the customer support software companies provide decent assistance for users. The cheapest plan for small businesses – Essential – costs $39 monthly per seat. But that’s not it, if you want to resolve customer common questions with the help of the vendor’s new tool – Fin bot, you will have to pay $0.99 per resolution per month.

Intercom offers reporting and analytics tools with limited capabilities for custom reporting, user behavior metrics, and advanced visualization. It also lacks advanced features like collaboration reporting, custom metrics, metric correlation, and drill-in attribution. Intercom does not have a dedicated workforce management solution, either. Zendesk boasts robust reporting and analytics tools, plus a dedicated workforce management system. With custom correlation and attribution, you can dive deep into the root cause behind your metrics. We also provide real-time and historical reporting dashboards so you can take action at the moment and learn from past trends.

Overall, Zendesk empowers businesses to deliver exceptional customer support experiences across channels, making it a popular choice for enhancing support operations. Customer expectations are already high, but with the rise of AI, customers are expecting even more. On the other hand, Intercom lacks many ticketing functionality that can be essential for big companies with a huge client support load. If you thought Zendesk prices were confusing, let me introduce you to the Intercom charges.

• You’ll see a green confirmation banner indicating the removal has been successful and synced articles will be deleted from your Articles list.
• Zendesk’s simplicity, combined with its robust functionality, significantly reduces the margin for errors and confusion.
• Sync data from your database or warehouse to Close with the SeekWell integration.
• Crisp is a customer messaging platform that enables businesses to communicate with their customers through various channels, including live chat, email, text messages, and social media.
• It isn’t as adept at purer sales tasks like lead management, list engagement, advanced reporting, forecasting, and workflow management as you’d expect a more complete CRM to be.

Determining whether Zendesk is better than Intercom hinges on your unique customer support and engagement requirements. Their customer service management tools have a shared inbox for support teams. When you combine the help desk with Intercom Messenger, you get added channels for customer engagement.

This will provide live data on who your users are and what they do in your app. Zendesk provides comprehensive security and compliance features, ensuring customer data privacy. This includes secure login options like SAML or JWT SSO (single sign-on) and native content redaction for sensitive information. We also adhere to numerous industry standards and regulations, such as HIPAA, SOC2, ISO 27001, HDS, FedRAMP LI-SaaS, ISO 27018, and ISO 27701.

Basically, if you have a complicated support process, go with Zendesk, an excellent Intercom alternative, for its help desk functionality. If you’re a sales-oriented corporation, use Intercom for its automation options. Both tools can be quite heavy on your budget since they mainly target big enterprises and don’t offer their full toolset at an affordable price.

The software offers a dynamic way to collect customer insights directly, allowing businesses to take steps to improve the customer experience. Through SurveySparrow’s integration, Intercom customer conversations can evolve into another valuable source of feedback. Overall, I actually liked Zendesk’s user experience better than Intercom’s in terms of its messaging dashboard.

The company offers a flexible pricing structure that allows you to mix and match the services you use and pay for them based on your needs. Overall, Intercom aims to increase customer satisfaction, strengthen customer relationships, and improve customer experience through personalized support. Highways offers two integration options to sync Intercom data and conversations with the CRM. Close customers can sync and deduplicate their data with Integrately to ensure their sales and other teams are always aligned.

As a widely-used platform, Intercom offers seamless integration with numerous apps. We’ve put together a list of powerful tools that can enhance Intercom’s functionality or have their functionality extended by it. Powered by Explore, Zendesk’s reporting capabilities are pretty impressive. Right out of the gate, you’ve got dozens of pre-set report options https://chat.openai.com/ on everything from satisfaction ratings and time in status to abandoned calls and Answer Bot resolutions. You can even save custom dashboards for a more tailored reporting experience. Intercom’s chatbot feels a little more robust than Zendesk’s (though it’s worth noting that some features are only available at the Engage and Convert tiers).

Businesses of all sizes can rely on the Zendesk customer service platform and benefit from workflow management, powerful AI tools, robust insights, and more. One of the things that sets Zendesk apart from other customer service software providers is its focus on design. The company’s products are built with an emphasis on simplicity and usability.

Intercom, on the other hand, was built for business messaging, so communication is one of their strong suits. Combine that with their prowess in automation and sales solutions, and you’ve got a really strong product that can handle myriad customer relationship needs. Zendesk also packs some pretty potent tools into their platform, so you can empower your agents to do what they do with less repetition. Zendesk AI is the intelligence layer that infuses CX intelligence into every step of the customer journey.

Zendesk’s AI (Fin) helps with automated responses, ensuring your customers get quick answers. On the other hand, Intercom’s AI-powered chatbots and messaging are designed to enhance your marketing and sales efforts, giving you an edge in the competitive market. As your business grows, so does the volume of customer inquiries and support tickets. But they also add features like automatic meeting booking (in the Convert package), and their custom inbox rules and workflows just feel a little more, well, custom. I’ll dive into their chatbots more later, but their bot automation features are also stronger.

At the same time, the vendor offers powerful reporting capabilities to help you grow and improve your business. It enables teams to streamline their interactions with customers and provide high-quality timely support. Help Scout is a customer support helpdesk platform designed to manage and streamline customer communication and interactions. It is used by businesses to simplify their email support and provide automated customer service.

But sooner or later, you’ll have to decide on the subscription plan, and here’s what you’ll have to pay. If I had to describe Intercom’s helpdesk, I would say it’s rather a complementary tool to their chat tools. So you see, it’s okay to feel dizzy when comparing Zendesk vs Intercom platforms. Once connected, you can add Zendesk Support to your Help Desk, and start creating Zendesk tickets from Intercom conversations. ● Cell Phone Integration – see and communicate with your visitors from anywhere in the world. We offer a line of intercom products which dial your cell phone when your system is activated.

Easily integrate your booking software with your CRM using the Complily and Close integration. Try the Segment integration with Close now to create and update Contacts and Leads, automatically. Use the Close integration with KrispCall to seamlessly link the two platforms and log calls. Automatically sync any and all data from Close into your data warehouse using the Fivetran CRM integration with Close. Skyvia’s import supports all DML operations, including UPDATE and DELETE.

At all tiers, there is an additional fee to work with a member of the Zendesk success team on unique engagements. Test any of HelpCrunch pricing plans for free for 14 days and see our tools in action right away. Many businesses choose to work with Intercom because of its focus on personalization and flexibility, allowing companies to completely customize their customer service experience.

There is also something called warm transfers, which let one rep add contextual notes to a ticket before transferring it to another rep. You also get a side conversation tool. When it comes to self-service portals for things like knowledgebases, Intercom has a useful set of resources. Intercom also has a community forum where users can help one another with questions and solutions. Easily reply to customer conversations and manage workload in a smart & automated way. Customers of Zendesk can purchase priority assistance at the enterprise tier, which includes a 99.9% uptime service level agreement and a 1-hour service level goal.

We have numerous customers that do this and benefit greatly from our out-of-the-box integration with Intercom. Campaign Monitor helps companies leverage email marketing to enhance customer relationships. Integrating email campaigns with Intercom contacts opens the door for more highly targeted communication. This connection with customer data will also allow you to craft more relevant content that resonates better with the intended audience. Using this, agents can chat across teams within a ticket via email, Slack, or Zendesk’s ticketing system. This means you can use the Help Desk Migration product to import data from a variety of source tools (e.g. Zendesk, ZOHOdesk, Freshdesk, SFDC etc) to Intercom tickets.

Check out our chart that compares the capabilities of Zendesk vs. Intercom. G2 ranks Intercom higher than Zendesk for ease of setup, and support quality—so you can expect a smooth transition, effortless onboarding, and continuous success. Whether you’re starting fresh with Intercom or migrating from Zendesk, set up is quick and easy.

However, competitive pricing is a promise and not a compromise to make decent customer support accessible for all. Moreover, research says that companies can reduce customer resolution times upto a great percentage through the helpdesk software. When comparing the user interfaces (UI) of Zendesk and Intercom, both platforms exhibit distinct characteristics and strengths catering to different user preferences and needs. However, this is somewhat subjective, and depending on your business needs and favorite tools, you may argue we got it all mixed up, and Intercom is truly superior. ClickUp’s full range can be realized through the plethora of templates it offers, that cover many use cases businesses deal with daily. The email automation template, for example, uses ClickUp’s integration with Intercom to streamline customer conversations.

Intercom can even integrate with Zendesk and other sources to import past help center content. I just found Zendesk’s help center to be slightly better integrated into their workflows and more customizable. Zendesk’s help center tools should also come in handy for helping customers help themselves—something Zendesk claims eight out of 10 customers would rather do than contact support.

Many customers start using Zendesk as small or mid-sized businesses (SMBs) and continue to use our software as they scale their operations, hire more staff, and serve more customers. Our robust, no-code integrations enable you to adapt our software to new and growing use cases. Compared to Zendesk, Intercom offers few integrations, which may hinder its scalability. Both Zendesk and Intercom offer customer service software with AI capabilities—however, they are not created equal.

You get a dashboard that makes creating, tracking, and organizing tickets easy. Zendesk pricing is divided between a customer support product called “Zendesk for support”, and a fully-fledged CRM called “Zendesk for sales”. Intercom users often mention how impressed they are with its ease of use and their ability to quickly create useful tasks and set up automations. When considering Intercom integrations for gathering vital user feedback, SurveySparrow seamlessly integrates with Intercom.

Let’s dive into how Intercom integrations can level up your business communication. Zendesk is among the industry’s best ticketing and customer support software, and most of its additional functionality is icing on the proverbial cake. Intercom, on the other hand, is designed to be more of a complete solution for sales, marketing, and customer relationship nurturing.

Enter info from business cards into your sales tech with just two taps, using the MagneticOne CRM integration with Close. Analyze valuable Close data with the CRM integration from Skyvia, a no-code cloud data platform. Try the Sequin CRM integration with Close to build on your sales data in unique ways. Connect Close to your eCommerce tools using this SyncSpider CRM integration. Accurately enrich company and contact information using a built-in prospecting tool. SpreadsheetWeb is a no-code platform that helps Excel user turn spreadsheets into applications.

Build scalable, native integrations with the data sources your customers use 10x faster. Use Linked Helper to connect Close with your LinkedIn and automatically sync your leads and Chat GPT conversations with them on your Close account. Though Intercom chat window says that their team typically replies in a few hours, I received the answer in a couple of minutes.

Answer more tickets with all-in-one help desk software using the LiveAgent CRM integration with Close. Get access to business critical applications like form creation, email marketing, billing, automations and much more in one single package. Manage your customer relations and sales outreach more efficiently using the Reply CRM integration for Close.

You can also integrate HubSpot and Userpilot for omnichannel customer engagement and support. While Intercom is a flexible and popular solution when it comes to customer service, there are certain use cases where it will likely fall short compared to other options. Automatically analyze 100% of conversations across agents, BPOs, channels, and languages.